Shipping policy

Shipping & Local Pick-Up — Moorabbin Brick & Mortar Store

Quick Summary
- Shipping: Orders in stock and received before 2:00 pm (AEST/AEDT) ship same business day via Australia Post.
- Local Pick-Up: Orders ready within 2 hours when items are in stock.
- Important: This information applies only to our Moorabbin retail store and not the online store warehouse at 4/35 Levanswell Road, Moorabbin.

Shipping (Australia Post)

• Eligibility: Applies to items marked In Stock at our Moorabbin store.
• Cut-off time: Orders received before 2:00 pm on business days dispatch same day. Orders placed after 2:00 pm or on weekends/public holidays ship next business day.
• Carrier: Australia Post (tracking provided via email/SMS once lodged).
• Delivery timeframes: Standard Australia Post estimates based on destination postcode.
• Partial shipments: If your order includes back-order or pre-order items, we’ll contact you with options — ship in-stock items now, or hold until complete.

Note: If an item is not in stock at the Moorabbin store when your order is processed, we’ll contact you before charging or dispatching.

Local Pick-Up (Moorabbin Retail Counter)

• Readiness: For in-stock items, your order will be ready within 2 hours during business hours.
• Notification: Please wait until you receive your “Ready for Pick-Up” message before arriving.
• What to bring:
  - Order confirmation (digital or printed)
  - Photo ID (must match order name unless nominated)
• Hold period: Orders held for 5 business days unless arranged otherwise.

Pick-Up Location:
Moorabbin Retail Store
5/35 Levanswell Road, Moorabbin VIC 3189
Monday – Friday | 9:00 am – 5:00 pm
Phone: 1300 155 055
Email: orders@budgetworkwear.com.au

Important Location Note

This page refers to our Brick & Mortar Retail Store only (walk-in & pick-up counter).
Do not attend or send pick-ups to the Online Store Warehouse located at 4/35 Levanswell Road, Moorabbin VIC 3189.

Order Status & Tracking

Once dispatched, a tracking link is sent via email or SMS.
For updates, reply to your order confirmation or contact us at orders@budgetworkwear.com.au or call 1300 155 055 with your order number.

FAQs

What counts as “in stock”? Items physically available at the Moorabbin retail store at time of processing.

If I order after 2:00 pm, when will it ship? The next business day (if in stock).

Can someone else collect my order? Yes — simply reply to your order email to nominate someone. They’ll need the order confirmation and valid photo ID.

Can I switch from shipping to pick-up (or vice versa)? Usually yes, provided the order hasn’t been lodged with Australia Post. Contact us ASAP.

Terms & Exceptions

• Public holidays, weather, or carrier delays may affect dispatch/delivery times.
• We may verify identity and payment before releasing goods.
• Returns & exchanges follow our standard store policy (see Returns & Exchanges page).

Need Help?

Phone: 1300 155 055
Email: orders@budgetworkwear.com.au
Address: 5/35 Levanswell Road, Moorabbin VIC 3189